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Synergy will provide the client with comprehensive documentation of the project.

This begins with the quote submitted in writing, this will clearly describe the following:-

  • The quote will list all the services that Synergy will perform for the quoted price
  • It will also clearly state which services are not covered by the quote
  • The specification of the materials, i.e. geothermal loops and grout will be stated
  • Borehole spacings, pipe runs to manifold, header pipe runs to plant room will be dimensioned
  • Specifications and quantities of biocide and thermal fluid will be given, if relevant
  • The sum of all the above will amount to the fixed price which will not change (unless the client changes the requirements)
  • Our General Terms of Business will be appended.

If the quote is accepted by the client then the first invoice (typically, of three) for downpayment will be sent.

A start date will be agreed. Our equipment will be transported to site

Our engineers will be issued with a site information pack (SIP) comprising the following documentation. The site pack can be viewed by the Client at any time.

  • SIP 1. Customer information, contact details
  • SIP 2. Page 4 of the quote, i.e. the job specification sheet
  • SIP 3. The Synergy Loop Test Certificate, to be completed at the end of the job and sent to the client with the final invoice.
  • SIP 4. The Synergy Borehole Log (A record of the geology encountered when drilling)
  • SIP 5. Customer satisfaction feed back form (optional for the cultomer to complete
  • SIP 6. Risk Assessment and/or Method Statement as relevant