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What To Expect From A Heat Pump Installer

Householders should check that the installer is a member of the two industry led and government approved schemes: the Microgeneration Certification Scheme (MCS) and Renewable Energy Consumer Code (RECC). The MCS scheme will cover any technical related issues while the REAL Assurance Scheme (which manages RECC) covers all contractual related disputes, including deposit protection and workmanship guarantees.

Installers should:

  •  Be MCS certified and comply with the latest standards
  •  Visit in person and complete a technical survey before quotation.
  •  Explain how the heat demand of the property was calculated.
  •  Explain how the system will be installed and if there will be any disruption to the property.
  •  Explain the efficiency of the installation based upon the star rating
  •  Supply clear, easy to understand and detailed information and advice on how best to use  the system and operating   instructions.
  •  Provide clear, easy to understand information on product and workmanship warranties including information on insurance backed schemes.
  •  Provide a full breakdown of costs in their quote and include the terms and conditions.
  •  Not ask for more than a 25% deposit.

 Householders have the right to cancel the contract within seven days with no penalty.